Customer Care Policy Procedure

Information for main contractors requiring onsite customer care issues.

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Customer Care Policy Procedure

Last updated: May 1, 2018

We at Western Counties pride ourselves on our workmanship and have a long standing service commitment to our customers. To continue this care and commitment we would be very grateful if you as a main Contractor could work together with us, following the procedures set out below to help us deal with any customer care issues.

Your main point of contact is:

Ollie Jambor.

Telephone Number: 01626 835937

Notifications of works needed

To ensure no time is wasted in responding to maintenance calls we must insist that all notifications of works needed, are sent via the form below:

Please note: We will not accept telephone calls or faxes as notifications of works.

Notification of Works

  • Please include details of any works which have been carried out previously. Be sure to include log numbers and dates when works were carried out. If your issue is due to an NHBC report, a copy of the full report must be included.
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Newton Abbot (Head Office)
Derber House
Old Newton Road
Newton Abbot
TQ12 6SL
Wellington Office
Unit 14, Block B
Westpark 26
TA21 9FN
Bodmin Office
6 Lucknow Road
Walkerlines Industrial Estate
PL31 1EZ
Barnstaple Office
1A Pilland Way
Pottington Industrial Estate
EX31 1QW